More information about Rock Power Connections Electricity connection services

FAQs

Q. How much will it cost?

Every project is different so there is no ‘average cost’. We promise to provide you with an accurate and competitive quote.

 

Q. When do I pay?

Unlike the Distribution Network Operators, we offer a staged payment scheme to ease your cash flow.

 

Q. How long will it take to get a quote?

If you would like an estimated quote, in which we assume a Point Of Connection, we can provide this within five days. It will be a ballpark quote but it gives you an indication of the costs involved. You cannot place an order from this estimated figure.

 

If you would like an accurate quote, but do not yet have a Point Of Connection, it will take 30 days due to the lead time in obtaining one from the DNO. We will happily handle this for you. If you have already obtained a POC from the DNO, it will take around 10 days.

 

Q: How long will it take to get a new connection?

It depends entirely upon the complexity of the connection, but around 18-20 weeks for a ‘typical’ connection after placing an order. This could be shorter or longer depending upon the complexity of works.

 

Q. What is competition in connections?

After an extensive review, Ofgem decided to introduce ‘Competition in Connections’ to ensure customers connecting to the network get fairer prices and better service. Ofgem now encourages customers to seek competitive quotations for new connections to the local electricity distribution system.

 

Whilst any works to reinforce the existing distribution system – known as ‘non-contestable works’ - can only be undertaken by the DNO, the design and installation of the new electricity supply to your site  - known as ‘contestable works’ - can be undertaken by Independent Connection Providers who are registered with Lloyd’s Register to carry out such works. 

 

Q. Do I have to liaise with the DNO?

As part of our service, we will liaise directly with your DNO.

 

Q. What is an IDNO?

Independent Distribution Network Operators build and maintain a number of small, local electricity networks. IDNOs retain ownership independent of the local DNO.

 

Q. Can I challenge the cost of the ‘non-contestable’ works?

If we think the ‘non-contestable’ works do not seem representative of the works involved, Rock Power Connections will happily review and challenge them with the DNO on your behalf.

 

Link to Ofgem

For more information, please visit the Ofgem website: https://www.ofgem.gov.uk/publications-and-updates/how-get-electricity-connection

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